> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Creating Saved Replies:Using Variables for Personalization:Scheduling Messages:

Maximize your efficiency in OttoMatey by utilizing saved replies and scheduling messages. This guide will walk you through creating personalized saved responses and scheduling messages for future delivery.

💡 **TIP**: Use variables in your saved replies for a tailored messaging experience.

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## Creating Saved Replies:

1.  ### Accessing the Inbox:
    
    *   Navigate to your home dashboard.
        
    *   Click on the "Inbox" option from the left-hand menu.
        
    
2.  ### Initiating a Saved Reply:
    
    *   Select the prospect you wish to message.
        
    *   Locate the arrow symbol within the message input box.
        
        [![](https://storage.crisp.chat/users/helpdesk/website/4d18fc48e0042400/34258cac-ac1f-4d04-b619-1e625d_ioalpd.png)](https://downloads.intercomcdn.com/i/o/768191264/ad03d78006cb232cb79e80ca/image.png?expires=1720470600&signature=95721d013733d53dafe16671bd93d2105c2c882f8a20f402e379bd0ae3f7471b)
        
        [![](https://storage.crisp.chat/users/helpdesk/website/3bd056fdfcdb7400/4daf8460-d496-4b6d-8d47-2cfbd6_md5fum.png)](https://downloads.intercomcdn.com/i/o/768193042/ccdbd22f6b1b9cd76f7e3816/image.png?expires=1720470600&signature=6d3e6dc474761a78f0dfee4cb1da49a58b5adb7426dc25ffc34de1f640c984dc)
        
    
3.  ### Managing Saved Replies:
    
    *   Click on the arrow to view your existing saved replies.
        
    *   To create a new one, select “**+Add Replies**”.
        
        [![](https://storage.crisp.chat/users/helpdesk/website/e1b0c69d7270a80/86d7751f-b81d-4dcc-8f7f-05b057_7sjlp7.png)](https://downloads.intercomcdn.com/i/o/768193494/24f9dfb3ace8beb66c7c27bc/image.png?expires=1720470600&signature=6c5078784e2c2f37bc5b3a1e2d5041fcf27a072a7fe3e885bc1878485d0b8724)
        
    
4.  ### Drafting Your Reply:
    
    *   Assign a title to your saved response.
        
    *   Craft your message. When satisfied, click on “**Add Saved Reply**”.
        
    

[![](https://storage.crisp.chat/users/helpdesk/website/2304118d33227a00/1840fd57-cf86-4f61-9ae0-a7b046_7w363y.png)](https://downloads.intercomcdn.com/i/o/768194090/768b2fec01457dce98f2c225/image.png?expires=1720470600&signature=5f0ba226f9cb66d261fe34ac5fcb0a96b10afd48523e613110d1d4b709261dc5)

💡 **TIP**: Enhance your saved replies with variables for a personalized touch. Visit our OttoMatey templates page for variable examples and usage.

[![](https://storage.crisp.chat/users/helpdesk/website/58f8bb4285e81000/76a39183-e313-4981-927d-edf112_3uccyf.png)](https://downloads.intercomcdn.com/i/o/768195789/2d7d6f208ad3eba7dda99d56/image.png?expires=1720470600&signature=4854d5effa299a6e19320f41c2e73936f27c9364990d23f28e1bf9898753d700)

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## Using Variables for Personalization:

*   **What are Variables?**: Variables are dynamic placeholders that adapt to the prospect's data, ensuring each message feels personal.
    
*   **Popular Variables**:
    
    *   First Name: {first_name}
        
    *   Company Name: {company_name}
        
    *   Job Title: {occupation}
        
    *   Profile Location: {location}
        
    
*   **Implementing Variables**: When drafting a saved response, incorporate the desired variables. Upon sending, OttoMatey will auto-populate these variables with the prospect's specific details.
    

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## Scheduling Messages:

1.  ### Navigating to the Inbox:
    
    *   From your dashboard, select "Inbox" on the left panel.
        
    
2.  ### Selecting a Prospect:
    
    *   Identify and click on the chat of the prospect you wish to schedule a message for.
        
    
3.  ### Drafting & Scheduling:
    
    *   Compose your message but refrain from sending it immediately.
        
    *   Click the arrow next to the “Send” button to reveal a calendar.
        
    *   Pick your desired date and time for delivery.
        
    *   Confirm by clicking the “Schedule” button.
        
        [![](https://storage.crisp.chat/users/helpdesk/website/60dd39889c685000/8942142f-d71f-4562-af58-15ae13_nza925.png)](https://downloads.intercomcdn.com/i/o/701260397/100f988382eecbc3e76a8b56/image.png?expires=1720470600&signature=ddc4b6bdae344cfd1c253a7c53aa9aa29de70dcd3368ae523840e31730c67ab5)
        
    

💡 **TIP**: OttoMatey will automatically send your scheduled message at the specified time, ensuring you never miss a follow-up.

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With OttoMatey's saved replies and scheduling features, you can optimize your outreach, ensuring timely and personalized communication with your prospects. Happy messaging!