> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://staging.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to add customer note?

![](https://storage.crisp.chat/users/helpdesk/website/7993c9adff398000/bf3e4ee8-9986-48f9-b6dd-069187_vj1oct.png)

Add your notes in the Footer section of Templates.

Make sure you select Add Customer Notes option.