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Logging out of the mobile app

Users who have properly logged out of the mobile app will not generate charges for the following month.

IMPORTANT: If the user reinstalls the app and this setting is enabled, a new login will be restricted even if it comes from the same device.”||| 🔴 This helps you stop users from uninstalling the app to avoid being tracked, as they won't be able to log back in after re-installing the app unless you reassign them to that device.

To log out of the mobile app, go to *Profile*, where you'll see the option to *Log out*.

After clicking on Log out, the app will ask you if you're sure you want to log out:

If you have any activity pending to sync, you'll see this warning:

Information for administrators

If the user is unable to log out, you can log out of their account from the web portal to avoid unnecessary charges. To learn how, check out the following article:

Cierre de sesión del dispositivo móvil desde web

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Updated on: 04/02/2026

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