Articles on: Delivery

Operational status of orders and products

To keep a better track of your presales orders, Handy shows you each order's operational status.


Operational Status


In Handy, orders can have different operational statuses, depending on where in the distribution process they currently are:


Pending delivery


  • This status appears when a persales order is created
  • It can also appear when a delivery attempt was unsuccessful


API answer:operativeStatus: "PENDING_DELIVERY"


On route


  • Orders and their corresponding products enter this status once the order is assigned to a delivery route and the route has been accepted by the delivery user.


API answer:operativeStatus: "ON_ROUTE"


Partially delivered


  • Orders get this status when at least one of the products in the order was delivered at least one unit less than originally assigned, but greater than zero.
  • Products also get this status when the user delivers at least one unit less than originally assigned, but greater than zero.


API answer:operativeStatus: "PARTIAL_DELIVERED_OPEN"


Partially delivered - closed


  • Products get this status when the products in the order were delivered at least one unit less than originally assigned, but greater than zero, and the order is closed.


API answer:operativeStatus: "PARTIAL_DELIVERED_CLOSED"


Delivery complete


  • When all products in an order are delivered, both the products and the order go into this status.


API answer:operativeStatus: "DELIVERED_COMPLETE"


Closed


  • There can be cases when a presales order doesn't need to have an assigned delivery route. From the web portal, in the order details, you can manually close the order so that it's not considered in any routes, even if the order doesn't have any delivery attempts:



  • When an order has had more than one delivery attempt, and in the last attempt the delivery is marked as "not effective" and it's not reprogrammed, the order is automatically assigned a "Closed" status.


The option to manually close an order is only available if the order is in the Pending Delivery status.


API answer:operativeStatus: "CLOSED"


Returned


  • This status applies only to products that have been returned as part of a route sales or presale order.


When an order's operational status changes, Handy keeps a record of these changes, both for orders and products. You can see these changes here:



API answer:operativeStatus: "RETURNED"


Mobile app


In the mobile app, the user who registered the order will be able to see its status.


Send us a message in the chat if you have any questions!

Updated on: 04/02/2026

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