This feature allows clients to use their credit balance to pay for a delivery originally set as cash, giving clients more freedom to use up this balance and improve their purchasing experience.

Delivery confirmation

When a client has a credit balance in their favor and receives a delivery set to cash, the mobile app displays a text box informing the user of the credit balance and whether it's sufficient to cover the delivery, either in full or partially.

In the delivery confirmation, the user will also see a “Cash to collect” label, where they'll see how much they need to charge the client.

🟡 In the following example, we'll see a client with an initial positive balance ( *- $2,400* ) who'll receive a delivery in cash of *$327.75*. From the original -$2,400 balance, $327.75 will be taken, leaving the client with a positive balance of $2,072.25 remaining.

On the route closing screen, you’ll find a section where you can review cash deliveries that were applied to clients’ credit balances. In the cash to receive at closing, only cash deliveries will be counted, specifically, cash that is not applied to any credit balance.

Validations 🔐

It's important to mention that every time a delivery is edited, all payments associated with the delivery will be disabled, and new ones will be created. This will depend of whether the client has a credit balance, or if the payment type is changed from credit to cash.

For this reason, in the delivery history, you'll see all payments marked as deleted, or not, depending on each specific case.

You can view this in the *Timeline*.

Send us a message in the chat if you have any questions!

Updated on: 04/02/2026