How to know if the web portal is receiving data from my device

The Handy mobile app and the web portal automatically synchronize every 3 hours, or whenever they need to exchange information on visits, clients, deliveries, inventory, etc. This requires both of them to have a good and stable internet connection.

In the Handy app, it's easy to know if you have a good internet connection that the app can use to connect with the web portal and keep both parts in sync.

To verify that both apps are communicating correctly, open the app and click on *Profile*. This screen will show a message indicating the status of the device's internet connection:

If the device doesn't have an internet connection, the app will display a message in red:

There are special cases where the internet connection is provided through a network protected by a username and password, and the user has not authenticated through the web browser to gain internet access. In these cases, a red message will appear indicating this issue.

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Updated on: 04/02/2026