Question 1

How can I open the chatbox on click on a custom button?

Accepted Answer

The Crisp chatbox can be opened and closed via your website JavaScript code. This allows you to create custom "Chat with us" buttons on your website, and trigger the Crisp chatbox to open when a visitor clicks on such buttons.

You can use the following JavaScript code to open the Crisp chatbox:

$crisp.push(['do', 'chat:open']);

You can call it directly when an user clicks on a button:

<button onclick="$crisp.push(['do', 'chat:open'])">Click Me!</button>

| Want to know more about the $crisp interface? Read: How to use $crisp Javascript SDK?

Don't forget to subscribe to our Youtube Channel for tips and tricks about Crisp and customer service

Question 2

How can I create an AI Chatbot using ChatGPT?

Accepted Answer

In this tutorial, you will learn how to connect ChatGPT with Crisp to create an AI chatbot that is trained on your own documentation, such as your sitemap, PDF, CSV, Word files and many other sources. New about ChatGPT or Crisp? No problem, everything will be explained as it doesn't require any coding-skills.

What is ChatGPT?

ChatGPT is a generative AI, created by OpenAI. ChatGPT leverages the power of Natural Language Processing (NLP), a subset of artificial intelligence, to allow chatbots to have a human-like conversation with real-humans. The AI model can answer many generic questions as it is trained on public data.

Bots created with ChatGPT can be integrated on any channel connected to Crisp, mobile application, Instagram, WhatsApp …

Advantages of ChatGPT

The main advantage of chatGPT we're using here is the ability to access ChatGPT API, Plugins and Extensions, which are adding tons of possibilities on how you can use AI for your business. If you want to know more about chatGPT extension and install some, you can click here: ChatGPT Plugin Introduction

How to create an AI Chatbot using ChatGPT: the tutorial

Create an account on Crisp

Go to app.crisp.chat and create an account for free (you get 14 days of free trial that can be extended up to 30)
Install the chat widget on a test environment or initialize Crisp Helpdesk, from which the chat w

Question 3

How can I change the chatbox language?

Accepted Answer

Crisp allows you to choose the force the display language of your live chat. By default, Crisp automatically detects the visitor's browser language and serves the best language according to what the user's browser says it supports, and what our chat system supports.

However, visitors tend to send messages in the same language as the chatbox. This means if a Russian user accesses your English website, and sees the chat widget in Russian, he's very likely to send his first message in Russian, until you reply to tell him you don't speak Russian but English. This is where you would want to force the chatbox language to English.

That's the best way to build a multilingual live chat for your business.

|| By default, our live chat detects the visitors' browser language and serves the chatbox following it

How to force live chat language?

You can define which language you want your live chat to display. Whatever customers' language. Here is how you can do so.

You can force the chatbox language in your website settings

Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Website Settings" and select the target website in the list and click on "Settings"
Select Chatbox & Email settings
Go to chatbox appearance
Select your message in "Chatbox Language (a

Question 4

Getting Started With Crisp for Customer Support

Accepted Answer

In this guide, you'll get everything you need to know to start with Crisp for customer support-related actions. Whether you're a SaaS, an e-commerce, or a brick-and-mortar, we've created the best content to help you get things started.

Crisp for Customer Support

We've created this 'Getting Started' guide to help you start and then build on the basics. There are lots of ways to support your customers in Crisp, and it can be discouraging to evaluate the amount of work you have to do.

Do not despair, you just need to do some simple actions to simply start to improve customer support. Thanks to our shared inbox , your customer support will skyrocket.

Setting up a new workspace

As an admin, you have the ability to lay the foundation of a solid customer support strategy.

Here are the different features we'll guide you through:

An inbox to answer customer queries
Knowledge for scaling self-serve support
Campaigns to guide your customers automatically

We'll also cover automation with examples of routing bot or resolution bot.

Let's jump into it!

Install the Live Chat (Total time: 5 minutes)

Connect with your users in real-time using the Crisp chatbox for logged-in and website visitors. Your users can start conversations with your team or self-serve through a specific access to the knowledge base.

Question 5

How do I create and send an email from my shared inbox?

Accepted Answer

Using Crisp, you can not only respond to incoming messages. You can create new conversations to sent outbound messages, on two channels. One of them is email. Here is how you can create and send an email using Crisp Shared Inbox.

Using Crisp, you might feel the need to create a new conversation with one of your leads or customers. That's why using Crisp, you have the ability to create a new conversation and send a message to the user you want to contact.

|| Emails are available from the Pro plan so make sure you subscribe to this plan prior to any action.

Through email, you'll have to get in touch with any user of your database as long as you have two key data:

Name
Email

That's it!

⚠️This feature is dedicated to one on one conversations. If you're willing to send multiple messages at the same time, look at Campaigns.

How to create an email conversation in Crisp shared inbox?

Go to your inbox and click the 3 dots at the bottom left of your inbox.

Create a conversation from the shared inbox

Click on "Create a new conversation"
Set the full name and email of the user you want to contact

Craft your email using the text editor and hit the "Send Message" when you're done.

Question 6

How do I setup Crisp Overlay on my chatbox widget?

Accepted Answer

Crisp Overlay is an AI-powered self-service search widget for your website, that runs from the Crisp Chatbox widget. Think of it as an interface that your users will see before they can message you, so that your users search for help first before they contact you.

Crisp Overlay lets your users use AI search to find answers from your Automations data sources, right from your Crisp Chatbox widget. Users go through the Overlay AI search widget before they can contact you, reducing by up to 50% the number of chats in your Crisp Inbox.

Your users will first see an AI search box. This is Crisp Overlay.

While working on Crisp AI features for our existing messaging products, we discovered that messaging was not always the most productive interface to get quick answers to simple questions. A large portion of your users only need a simple answer. We've imaginated an interface dedicated to getting simple AI-curated answers from your data sources, fast.

We called it Crisp Overlay, since it can be used to "shield" your Crisp Chatbox against users coming with simple questions, costing you expensive human support agent time. If someone gets through Crisp Overlay and finds their answer - good for you: they won't ask over chat and create a conversation - however, if they did not find what they were looking for, they will be offered to contact your human support.

How does the Overlay work?

Whenever a user performs a search with Cri

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