How to link a new payment method?
If you have a payment method expired or about to expire, you need to change this payment method and verify its link to the right workspace. Note that you must be owner of the workspace to add a payment method, and only the billing owner will have access to the invoices and card details.
1. Link the payment method
|| Settings > Billing > Card
To check which payment method we accept, please refer to this article .
![](hFew readersHow to apply a discount code?
Discount codes are available on some conditions. Here is the process to apply a discount code.
| Discount codes are only available for the Essentials and Plus plans. You will not be able to apply a discount to a Mini plan.
Here is what you should to apply a discount code:
Connect to app.crisp.chat
Navigate to Settings > Billing > Plans & Subscriptions
Looking for the workspace on which you wish to apply the discount
Hit the "Coupon" button
![](https:Few readersHow to pay a plan yearly?
If you don't want to stick to the default monthly billing, you can enable the "pay yearly" mode on your card. You'll be debited a few days later for the whole year, and the next debit will occur exactly 12 months after.
The "pay yearly" mode applies only to plans paid with the card it is active on (if you have multiple websites linked to different cards).
How to enable the "pay yearly" mode on a card:
Go to: https://app.crisp.chat
Navigate to Settings >Few readersHow to apply to startup program?
| Want to apply to startup program at Crisp? Here's how you can qualify to our program :
Be a new customer of Crisp
Have less than $1M funding
Exist for less than 3 years
Is there any duration regarding startup discount?
No, at Crisp we want to help startups from the ground to the sky so our redeem code is available for your whole lifetime at Crisp.
How do I apply to this program?
That's easy ! Just contact us through the live chat and if you fit the the 3 criteria, thFew readersHow to cancel a subscription?
You need to cancel your Crisp subscription? We are sorry to hear that. Here is the procedure.
Cancel my plan
This can be done simply by downgrading to the "Free" plan, which will cancel your current subscription effective immediately and prevent future charges.
Login to https://app.crisp.chat
Navigate to Settings > Billing > Plans & Subscriptions
Hit the "Change Plan" button and downgrade to the "Free" plan.Few readersHow to forward invoices to a specific mailbox
Handling invoices takes some time. To make your life easier, we added a feature so we can forward invoices to your accounting.
| By default, Crisp submits invoices to the Crisp's billing owner. This feature will still send invoices to your email as well as your accounting email.
How to do it
|| Settings > Billing > Cards
Click "Edit" on the billing card
Add the accounting email
, and put that expense on the contract's invoice
You're the client
Crisp is easy to use
Extend Crisp features in 1 click with plugins (with the client's own credit card)
Chat with yourFew readersHow can I get Crisp Essentials for my development or staging website? (sandbox mode)
A lot of complex websites run over multiple environments (production, staging, development). While it is okay to run the same Crisp website on all your environments, some may prefer to have a separate "sandbox" Crisp website for their development and staging environments.
How does it work?
Crisp offers a free Crisp Essentials subscription for any website subscribed to a paid Crisp Essentials plan, so that this website can get a dedicated Crisp website for their development or stagingFew readersWill the Crisp chatbox show ads on my website?
No, Crisp will never (ever) show ads, either on your chatbox or on your website.
If you want to learn more about our business model, why a large part of the service is free and how we do it. Crisp is based on a freemium model with paid plans and paid plugins.
More information here: https://crisp.chat/blog/scaling-crisp-to-the-next-100k-users/Few readersWhere can I find my invoices?
Crisp invoices can be easily acquired from the paying Crisp account settings. However, in some cases you may not find your invoices, even though you've paid for Crisp at some point.
If you are unable to find your Crisp invoices on your Crisp Dashboard, check the following points in order:
Check your Crisp Dashboard
Did you find the invoices section in your Crisp Dashboard? Go find it here:
Go to: https://app.crisp.chat
Navigate to Settings > BiFew readersWhat are the payment methods supported by Crisp?
See which payment methods you can use with Crisp
Credit Cards
We use Stripe to store your card information and process payments. Stripe is a service dedicated to payment processing, which is PCI compliant. Your card number is not stored on Crisp systems.
We support the following card suppliers:
Visa
MasterCard
American Express
You can add one in: Settings > Billing > Cards > Add new payment method
PayPal
You can alternatively use PayPal to pay your CriFew readersSubscribe multiple websites to a paid plan & get a rebate
Crisp plans are billed per-website. If you have many websites under the same Crisp account, for the same business, you may be eligible for a discount on all your website plans.
In some use cases, the same company using Crisp may find convenient to split their support in multiple Crisp inboxes , eg. to service multiple countries for their localized websites. As Crisp plans are billed per-website, this would not be a convenient model for such a website to subscribe to multiple CriFew readers
