• Why is my invoice showing blank?

  Make sure your order is valid. The invoice link on email previews do not work as there is no actual order. Contact our support team if the issue persists.Enkele lezers

• How can I download PDF?

  With every order made on shopify, you can generate it’s GST compliant bills to either keep it with you or send to your customers, here are the steps. Go to Orders tab Click on Invoice Button next in the order row Click on which copy of invoice you wish to view. Once you click on it, a new tab will open where you can view the Invoice. Inorder to print this, you can use the short code for print and select printer to print them. You can also download it and keep it on your computer.Enkele lezers

• How do I update GST/HSN? Is bulk update possible?

  GST/HSN can be updated in Products section in menu. Yes, bulk update is possible. Follow these steps to bulk update GST/HSN: Select the items you want to update and click on Edit Products. If you need to update all, select edit all in top right. Enter the values and click Save ![](https://storage.crisp.chat/users/helpdesk/website/155b18dc3be5e800/b6120cee-806e-400c-8722-36474dWeinig lezers

• Why is the app taxing non-taxable products?

  There is a settings in the settings tab named "Taxing Options". You can chose between taxing all products and taxing only "taxable" productsWeinig lezers

• How to change GST% based on order value?

  Check this checkbox to turn on the feature checkbox to turn on the feature Set Order value when GST should change to a new value and press enter Check this checkbox to turn on the featureWeinig lezers

• Why is my GST/HSN not showing up in my invoice?

  Follow these steps to debug this issue First, make sure you have indeed set GST and HSN values for the products in the order. If it's all good then check your Preferences → Tax Details → Taxing options Tax only "Taxable" Products: Means the app only taxes the products with “Charge tax on this product” checkbox checked. You can find this in the product/variant price section in shopify Tax ALL Products: This option will make sure all produWeinig lezers

• Why is my GST or HSN showing NA or blank?

  Please update your products with corresponding GST/HSN and then check if it is reflected. If the problem still persists contact our support team.Weinig lezers

• How do I setup GST Invoice Pro?

  Type your store name in the text box Type your GST Number and select the appropriate Taxing option. Click Finish. You're good to go!Weinig lezers

• I have a custom requirement, How should I contact you?

  Please contact us at [email protected] . Our business executives will reach out to you soon.Weinig lezers

• How to change HSN or GST of a product?

  With GST Invoice Pro, all you need is to go to products tab where HSN and GST are editable. It will automatically be saved. You can go to Orders page and check the Invoices to see if it is reflected or not.Weinig lezers

• How to add customer GST number?

  Inorder to add your customers GST number to include in the invoice, all you need to do is go to Customers tab where GST Number field is editable. It will be automatically updated on the Orders listed on Orders tab too.Weinig lezers

• How do I add logo to my PDFs?

  Go to Store Preferences from menu Upload your logo Save your settingsWeinig lezers

• GST calculation is wrong? How do I fix it?

  Update your product's GST percentage by going through these steps. Check if the percentage provided is correct. If the problem still persists contact our support team.Weinig lezers

• How do I print multiple orders?

  Select Orders from left menu. Select the orders you want to print Click on Print with GST Invoice Pro Select required document and number of copies. You can edit the documents directly in the preview. Click on Print.Weinig lezers

• How to Print Orders Directly from Shopify Orders page?

  From Shopify orders page, select the orders you want to print. Click on More Actions Select Print with GST Invoice Pro Select number of Prints and Document type. Edit the documents from Preview if needed. Click on Print.Weinig lezers

• How to add B2B GST Number?

  Select Customers(B2B) from Menu Click on Not Set under GST Number of B2B customer. Type GST Number in the text box that appearsWeinig lezers

• How to add company name on invoice?

  Go to Preferences Add your company name under legal name of business.Weinig lezers

• How do I use/edit a Template?

  From Templates menu, Select the type of document from the top section. Click on Customize Edit the attributes from the menu shown and Save Template.Weinig lezers

• How do I Setup Email automation?

  Please watch our video tutorials for step by step instructions. Note: The Auto-email won't work for a test order or test stores, it will work on real orders and active stores. Contact us at [email protected] if you face any further issues. ** ** Automate Invoice - https://youtu.be/FiJWIXERq7k Automate Packing Slip - [https://youtu.be/iS2wcPDwpFA](https://youtu.be/iS2wcWeinig lezers

• Do I have to pay more if I get more orders after subscibing?

  No. Unlike most other apps, we don't charge you based on how many orders you have. 30 or 500 orders a month, the price is the same. This adds up to significant savings as your company grows.Weinig lezers

• How to add signature?

  Take a picture of your sign or use this Online Signature Creator to download your signature in png format, which you can upload on settings tab. This goes under Store Resources section.Weinig lezers

• How to find HSN code or GST of a product?

  Find the HSN of your products in this excel sheet. Search for your product from the fields if required. Find the GST rate of your product here. Search for your product in the search bar to narrow down thWeinig lezers