Question 1

Les essentiels - Posons les bases

Accepted Answer

Accédez à l'outil Accédez à vos informations Accédez aux informations de l'entreprise Changez d'entité ou de client

Question 2

Why are there missing group by values in my results?

Accepted Answer

During the data integration process, the platform matches new data sources to a source of truth representing the country’s administrative hierarchy.

This is often called the Master Facility List (“MFL”). During this process, all geographical entities (Facility, Municipality, State etc.) from the source data is matched to this internal MFL -- which enables triangulation across a diverse number of data sources in the platform in a consistent way.

When a certain geographical entity in the source data has not been successfully matched to the MFL, it will be surfaced as an empty group by value in your query results. When this happens, you should share this result with the data source’s Data Manager in order to resolve the matching issue.

To remove the empty value, you can click on the ‘Group by’ tag in the query form and deselect the “Include empty rows” checkbox

Note: all data displayed in this manual is publicly available and is not confidential in any way or form.

Question 3

Where do I find my dashboards?

Accepted Answer

Dashboards you have created will show on your homepage under ‘My Dashboards’, which is the page you see first when you log into the platform.

Another way to find dashboards you have created is through the ‘Dashboards’ button at the top of the page. When you click on this button, your dashboards will appear in the “My Dashboards” dropdown menu. Dashboards which have been shared with you and you now have access to will appear in the “Other Dashboards” dropdown menu.

You can also use the search function (displayed when you click on the ‘Dashboards’ button) to easily search and find dashboards.

Question 4

How do I invite a new user to the platform?

Accepted Answer

Access to the platform is by invitation only. Inviting a new user to the platform is done through the Admin App.

At the top right of the Admin App, you will see an input box where you can enter a user’s name and email. Once you have entered these two pieces of information you can click ‘Invite.’ This will send an email invitation to the user to register their account. Invited users will be prompted to register their account by providing information such as their name, email and account password.

Remind the user to look for the invite in their spam folder in case they do not receive it in their primary mailbox.

Remember to assign the user a role and/or group for them to have access to platform tools and data.

Question 5

How can I remove pagination for table results?

Accepted Answer

When your query results include many rows, the table will automatically paginate results.

This means that you will need to click on the arrows on the bottom right of the Table visualization to explore more results than those shown by default.

If you would like to see all your results on one page, however, you may untick the ‘Paginate results’ button in ‘General’ tab in ‘Settings’. This will make all results appear in a scrollable list instead.

Question 6

How do I share a dashboard with users on a shared email thread?

Accepted Answer

By default, when you email a dashboard as an attachment, each recipient receives a separate email with separate attachments which respect each user’s access rights to dashboards and data sources.

If you, however, for the purpose of closer collaboration, want to include all recipients on the same email, then tick the ‘Include all recipients on a single thread’ box. Note that, since a single PDF or image will be attached to a common email, all users will see the dashboard as you would see it regardless of dashboard and data access restrictions.

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