• What is the Help tab?

  The Help tab allows you to access a user guide and live chat support for your questions regarding the platform. Click on the top right corner on the Help Icon to access both the Chat Box and the Help Desk.Few readers

• Who do I contact to provide feedback on this user manual?

  To provide your feedback on this user guide, please contact your designated Zenysis expert.Few readers

• Where do I obtain user support and coaching?

  Kindly contact your designated administrator or Zenysis expert.Few readers

• Where do I find the status of datasets integrated in the platform?

  The Data Status page shows you the integration status (completeness and recency) and validation status (validated or not) as well as granularity (e.g. province or facility level) and time range of the data from a particular integrated dataset. The status of various datasets integrated into this platform can be seen by clicking on the ‘Data Status’ at the menu button.Few readers

• What is the Chat Box?

  Chat Box is a user support solution that enables you to reach out to a support team (e.g. Project Manager) via a chat tool. Once enabled, a chat box appears on the bottom right of the screen. All user messages sent via this tool are received by support operators live in a dedicated inbox and the Chat Box will automatically link with the language setting of your computer (example the below extract is in French). We recommend that all users with questions reach out directly via this chat functionFew readers

• What is the Helpdesk?

  The helpdesk is an online version of this user manual. It is “deployment-agnostic” and will provide users access to our manual’s Q&A (in the form of “categories” and related “articles”) directly from the platform itself.Few readers

• How do I make platform change requests?

  To suggest technical changes to the platform kindly contact your Zenysis designated expert.Few readers